Privacy Policy

1. Scope & Acceptance

This Privacy Policy (“Policy”) applies to your access or use of pinnacle.sh, trypinnacle.app, our APIs, SDKs, webhooks, dashboards, support channels, and any related services (collectively, the “Services”). By continuing to use the Services, you acknowledge that you do so entirely at your own risk and that Pinnacle provides no warranties, representations, or guarantees of any kind.

2. Information We Collect

We may collect (i) account identifiers you give us, (ii) usage logs automatically generated by our systems, and (iii) any content you deliberately transmit (e.g., message bodies, media). You decide what to upload and remain solely responsible for the lawfulness, integrity, and confidentiality of all data you provide.

3. How We Use Information

We process data only to:

• Operate and maintain the Services you request.
• Monitor, debug, and improve system performance.
• Comply with applicable law when strictly required.

We make no promise that processing will be uninterrupted, fully secure, or error-free.

4. Your Responsibilities & Assumed Risk

1. Legality & Consents. You must obtain all rights, licenses, and consents necessary to upload or route personal data through the Services.
2. Security Measures. You are solely responsible for encrypting data in transit to and at rest within the Services, implementing strong access controls, and backing up any content you deem important.
3. Indemnification. You agree to defend and indemnify Pinnacle against any claim related to data you submit or the manner in which you choose to use the Services.

5. Security Disclaimer

Pinnacle employs commercially reasonable safeguards; however, we expressly disclaim any obligation to guarantee the absolute security of information.

6. International Transfers & Third-Party Services

• Data may be processed in any country where we or our sub-processors operate.
• We are not responsible for the privacy or security practices of third-party networks, carriers, hosting vendors, or integrations that you choose to use.
• If you interact with third-party products, your information is governed solely by those third parties’ policies, over which Pinnacle exercises no control and assumes no liability.

7. Data Retention & Deletion

We may retain logs and message metadata for as long as necessary to operate the Services or meet legal requirements; we provide no guarantee that content can be recovered once deleted or lost.

8. Children’s Privacy

The Services target users aged 18 and over. If you allow a minor to use the Services or submit a child’s data, you assume full responsibility for complying with COPPA or similar laws.

9. No Warranties & Limitation of Liability

THE SERVICES AND ALL DATA PROCESSING ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” TO THE MAXIMUM EXTENT ALLOWED BY LAW:

• PINNACLE DISCLAIMS EVERY WARRANTY, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND DATA ACCURACY.
• PINNACLE’S TOTAL AGGREGATE LIABILITY FOR ANY MATTER ARISING FROM OR RELATING TO THIS POLICY OR THE SERVICES IS ZERO U.S. DOLLARS ($0).
• SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS. WHERE PROHIBITED, OUR LIABILITY IS LIMITED TO THE LOWEST AMOUNT PERMITTED BY LOCAL LAW.

10. Your Rights (Where Applicable)

Subject to the above disclaimers, you may have statutory rights (e.g., access, deletion, objection) under GDPR, CCPA, or similar laws. Pinnacle will consider such requests but does not guarantee fulfillment if technologically or economically infeasible.

11. Updates to This Policy

We may modify this Policy at any time by posting a revised version.Continued use after the effective date constitutes your acceptance of all changes, regardless of notice.

12. Governing Law & Dispute Resolution

This Policy is governed by Delaware law. All disputes must be resolved by binding arbitration in San Francisco, California, on an individual basis; class actions are waived.