Over the next few days, we’re sharing five practical guides to building patient messaging with Pinnacle, ahead of HLTH in Las Vegas.
Pinnacle provides SMS, MMS, and HIPAA fax APIs for healthcare software teams. We help connect messaging to the scheduling, patient, and referral systems you already use, with a BAA, free onboarding and setup, and hands-on integration support.
What we’ll cover
A reminder is often where a patient conversation starts. Someone replies with a question, asks for a different time, or tells you to stop texting. That answer needs to reach the right place in your application and the right person on your team.
The series covers five parts of that work:
- Texting patients under HIPAA and putting the BAA in place.
- Handling opt-outs and reminders already queued.
- Appointment confirmations and rescheduling.
- Two-way conversations inside the tools staff already use.
- Referral follow-up and HIPAA fax.
Each guide walks through what to connect, what to test, and how staff can handle the replies. We’ll include examples you can adapt for your own product.
Build it with us
Bring us the first workflow you want to get live. We’ll help with the BAA, sender setup, integration, and testing, including the messages patients send back.
The BAA, personalized onboarding, and agreed setup are included at no extra charge. You’ll work with our team through the build and launch. Our healthcare documentation explains the environment and supported services, and our security documentation is in the Pinnacle Trust Center.
First up: texting patients under HIPAA. Follow the healthcare series for the next guide.
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